Terms of service

Welcome to Zoolala. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any purchase.

1. General
This website is operated by Zoolala. Throughout the site, the terms “we”, “us” and “our” refer to Zoolala.

By using our website and placing an order, you accept all terms, conditions, policies, and notices stated here.

2. Product Information
All products displayed are described as accurately as possible.

Minor variations in color may occur due to screen settings or lighting.

We reserve the right to change product descriptions, pricing, or availability at any time without notice.

3. Orders & Payments
All prices are listed in INR and are inclusive of applicable taxes.

Orders are confirmed only upon successful payment.

We accept major online payment methods through secure third-party gateways.

4. Shipping & Delivery
Orders are processed within 1–2 business days.

Delivery time is estimated between 5–7 business days after dispatch.

Delays due to courier issues, holidays, or external factors are not under our control.

Please ensure the shipping address is correct; we are not responsible for delays caused by incorrect details.

Read our full Shipping Policy

5. Return & Refund Policy
We do not accept returns or exchanges for size issues. Please refer to our size chart carefully.

Returns are accepted only in the case of damaged or defective products, supported by a complete unboxing video shared within 24 hours of delivery.

Read our full Return & Refund Policy

6. Intellectual Property
All content on this website – including product photos, designs, logos, text, and branding – is the property of Zoolala and protected by copyright laws.

No part of the website may be used or reproduced without our written permission.

7. User Conduct
You agree not to use our website for any unlawful purpose or to violate any applicable laws.

You must not transmit any viruses or code that may affect the site’s operation or user experience.

8. Limitation of Liability
Zoolala is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

All purchases are made at the customer's own discretion and risk.

9. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes will be subject to the jurisdiction of the courts of Karur, India].

10. Changes to Terms
Zoolala reserves the right to modify these Terms & Conditions at any time.

Continued use of the website after changes implies acceptance of the revised terms.

For any questions regarding these Terms, please contact:
📧 zoolala819@gmail.com
📞 +91 6238289780